Privacy Policy

Last Updated: April 8, 2026

Tuhoomall ("we," "us," or "our") operates the website https://tuhoomall.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, mailing address, phone number, and payment information when you place an order.
• Account Information: If you create an account, we store your login credentials, order history, and preferences.
• Communication Data: Any information you provide when contacting our customer service team, including through email or our contact form.

We also automatically collect certain information when you visit our website:

• Device and Browser Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages viewed, time spent on pages, links clicked, and referring URLs.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing.
• Communicate with you about your orders, including order confirmations and shipping updates.
• Respond to your inquiries and provide customer support.
• Send promotional emails and newsletters (you may opt out at any time).
• Improve our website, products, and services.
• Detect and prevent fraud or unauthorized activity.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as payment processors (e.g., Shopify Payments, PayPal), shipping carriers, and email marketing platforms.
• Analytics Partners: Services like Google Analytics that help us understand website traffic and user behavior.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Tuhoomall, our customers, or others.

4. Data Security

We implement reasonable security measures to protect your personal information, including SSL encryption for data transmission and secure payment processing. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to:

• Remember your preferences and shopping cart contents.
• Analyze website traffic and performance.
• Provide personalized content and advertisements.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Request a copy of the data we hold about you.
• Withdraw consent for data processing where applicable.

To exercise any of these rights, please contact us at service@tuhoomall.com.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: service@tuhoomall.com
Phone: (+86) 13189756851
Address: Room A501, Building 82, Bantian Third Industrial Zone, Bantian Community, Bantian Street, Longgang District, Shenzhen, Guangdong 518000, China