Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@tuhoomall.com. Please note that returns will need to be sent to the following address: A501,building 82, bantiandisangongyequ,bantianshequ,bantian street, Longgang District,shenzhen,518000, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@tuhoomall.com.

Shipping Costs: Return shipping costs are covered by us, but any expedited shipping fees are non-refundable.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Notes:

Because the size is not suitable, the customer must bear the return shipping fee for returns.
For any product that is obviously defective or damaged due to our fault, we provide a full refund.

If the package is lost or fails to be delivered due to the customer's incorrect address, the customer will be responsible for the loss.

The product is in transit and the order is not accepted for cancellation. If the order is cancelled, the loss incurred shall be borne by the customer.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, , custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@tuhoomall.com.

Customer service chat time:

Monday to Friday: 9 am to 6 pm Eastern Standard Time

Thank you for your understanding and support