Tuhoomall Mystery Box - Chic Shoes

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tuhoomall-shopify@outlook.com. Please note that returns will need to be sent to the following address: A501,building 82, bantiandisangongyequ,bantianshequ,bantian street, Longgang District,shenzhen,518000, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tuhoomall-shopify@outlook.com.

Shipping Costs: Return shipping costs are covered by us, but any expedited shipping fees are non-refundable.

Shipping

Logistics Range
The range reaches United States of America (Excluding Alaska, Hawaii and APO, EPO, DPO address)

The time frame of an order delivery is divided:
US:

standard shipping: 11~14 Business days (Including order processing time 1-2 days),remote areas: 15-22 Business days.

Fast shipping(DHL):usually takes 3-7 Business days.

Note:It only refers to transportation time, not including shoes making times
Most products need an additional 1-2 Business days for production, complex styles need 5-18 Business days, depending on the difficulty of the production process. Normally, Orders will be made and shipped according to the order time. If you have a schedule, we strongly recommend that you order at least 20~30 days in advance, or contact us to confirm.

Before sending the package, you can contact customer service to modify the address.
Once the package is sent, the address cannot be modified.
The additional costs incurred by changing the address must be borne by the customer.

Standard shipping:
1. order ≤ $59.99 The shipping fee is $7.98

2. order ≥ $60 Free Shipping

Shipping fee:
Fast shipping(DHL): The shipping fee for the first 500g is $24.99, and an additional $6 is added for each 500g over 500g. (Note: ≤500g will be calculated as 500g)
ex: TW=300g ($24.99); TW=500g ($24.99); TW=800g ($24.99+$6*1=$30.99); TW=1.2kg ($24.99+6*2=$36.99); TW=1.6kg ($24.99+6*3=$42.99）

About track order：
1, After receiving the order,
Business days (Monday to Friday), we will try our best to process the order within 24 hours,
Non-Business days (except weekends：Saturday, Sunday and public holidays.), we will try our best to process the order on the postponed Monday，
2, As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a tracking number to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.

TAX AND DUTIES

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

If you have any other questions, please contact us：

Email: tuhoomall-shopify@outlook.com (Emails will be answered within 48 hours, except weekends and public holidays.)

Phone:（+86）13189756851

Company Address: A501，building 82,bantiandisangongyequ,bantianshequ,bantian street, Longgang District,shenzhen,51800, China